Care Management Training Scotland : Edinburgh & Glasgow

Health & Social Care Training Scotland : Edinburgh & Glasgow

TRAINING COURSES  »  TRAINING MANAGERS AND POTENTIAL MANAGERS

  Recruitment and Selection
Objectives:






Understand the key elements of current legislation as they affect recruitment and selection procedures, understand the need for systematic recruitment and selection procedures, distinguish between fair and unfair discrimination, understand the process of constructing a person specification, practise and assess questioning techniques, be aware of the problems associated with the selection interview such as personal prejudice and stereotyping.
   
Content: Input, Discussion, Mock Interviews
   
Duration: 2 Days
   
Suitable for:
All recruiters
  Leadership Development

"The key to being a good manager is keeping the people who hate me away from those who are still undecided." Casey Stengel (1890-1975)
Objectives:




Demonstrate and observe the use of Action Centred Leadership functions in performing set tasks and exercises, increase awareness of leadership styles, examine ways of increasing motivation and developing individuals, understanding the roles and responsibilities of the manager.
   
Content: Management Exercises, Discussion
   
Duration: 3 Days
   
Suitable for:
All managers and those who are about to become managers.
  Appraisal
Objectives:


To describe the advantages of appraisal for the individual and the organisation. To develop skills which promote effective review and the planning of future performance.
   
Content: Discussion, Input, Using the Paperwork
   
Duration: 1 Day
   
Suitable for:
Appraisers and those who are being appraised.
  Influencing and Negotiating

"Persuasion is often more effective than force." Aesop (620BC- 560BC)
Objectives:




Identify five influencing strategies, consider six factors when identifying the most appropriate strategies, use a four part approach to principled negotiation, recognise and develop power bases, practice active listening and assertiveness skills, identify methods for developing an innovative and creative working team.
   
Content: Input, Discussion Exercises and Role Play
   
Duration: 2 Days
   
Suitable for:



Individuals who are required to negotiate with staff or clients, staff representatives or shop stewards, may be useful for managers who need to win a hearing from other service providers, i.e. home care organisers Doctors, social workers, etc.
  Managing the Disciplinary Process
Objectives:





To understand the purpose of the disciplinary procedure, to identify reasonable standards of performance, to know how to communicate standards of performance, to be able to write investigative reports which aid the process, to recognise when it's appropriate to move to the next stage in managing behaviour, to use assertive skills in the discipline interview.
   
Content:

Review of procedure, case studies, role play using actors for discipline interviews, action plans.
   
Duration: 2 Days
   
Suitable for:
Managers with responsibility for discipline.
  Managing Absence

"Hard work spotlights the character of some people; some turn up their sleeves and some don't turn up at all." Sam Ewig
Objectives:




To understand how to make changes in the way you manage staff in order to reduce absence, to have knowledge of the disability discrimination act and its interpretation, to have knowledge of your organisations procedure, to identify avoidable absences, to gain confidence in challenging staff to change behaviour.
   
Content:

Legislation, policy, return to work interviews, counselling, short and long term absence, looking after self and other.
   
Duration: 1 Day
   
Suitable for:
All managers
  Employment Law
Objectives:


To provide a basic understanding of employment law, specifically covering the law on equal treatment, disability, discipline and grievance.
   
Content: Legislation, Case Law, Recent Developments
   
Duration: 1 Day
   
Suitable for:
All managers
  Skills for Staff Representatives
Objectives:


To raise the confidence and knowledge of staff representatives. To improve employment law and procedural knowledge. To prepare representatives for dealing with emotional situations.
   
Content: Input, Legislation, Case Studies
   
Duration: 1 Day
   
Suitable for:
Staff representatives
  Counselling Staff
Objectives:



To help managers provide support to staff, to know how to begin to manage poor performance and explore the reasons for it, to understand when sufficient support has been given and move employees on, to have knowledge of other support systems.
   
Content: Input, Discussion, Role Play
   
Duration: 2 Days
   
Suitable for:
All managers

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