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TRAINING COURSES
» TRAINING MANAGERS AND
POTENTIAL MANAGERS |
Recruitment and Selection |
Objectives:
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Understand the key elements of
current legislation as they affect recruitment and
selection procedures, understand the need for
systematic recruitment and selection procedures,
distinguish between fair and unfair
discrimination, understand the process of
constructing a person specification, practise and
assess questioning techniques, be aware of the
problems associated with the selection interview
such as personal prejudice and stereotyping. |
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| Content: |
Input, Discussion, Mock Interviews |
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| Duration: |
2 Days |
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Suitable for:
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All recruiters |
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Leadership Development
"The key to being a good manager is keeping the
people who hate me away from those who are still
undecided." Casey Stengel (1890-1975) |
Objectives:
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Demonstrate and observe the use of
Action Centred Leadership functions in performing
set tasks and exercises, increase awareness of
leadership styles, examine ways of increasing
motivation and developing individuals,
understanding the roles and responsibilities of
the manager. |
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| Content: |
Management Exercises, Discussion |
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| Duration: |
3 Days |
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Suitable for:
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All managers and those who are
about to become managers. |
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Appraisal |
Objectives:
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To describe the
advantages of appraisal for the individual and the
organisation. To develop skills which promote
effective review and the planning of future
performance. |
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| Content: |
Discussion, Input,
Using the Paperwork |
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| Duration: |
1 Day |
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Suitable for:
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Appraisers and those
who are being appraised. |
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Influencing and Negotiating
"Persuasion is often more effective than force."
Aesop (620BC- 560BC) |
Objectives:
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Identify five influencing
strategies, consider six factors when identifying
the most appropriate strategies, use a four part
approach to principled negotiation, recognise and
develop power bases, practice active listening and
assertiveness skills, identify methods for
developing an innovative and creative working
team. |
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| Content: |
Input, Discussion Exercises and
Role Play |
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| Duration: |
2 Days |
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Suitable for:
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Individuals who are required to
negotiate with staff or clients, staff
representatives or shop stewards, may be useful
for managers who need to win a hearing from other
service providers, i.e. home care organisers
Doctors, social workers, etc. |
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Managing the Disciplinary Process |
Objectives:
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To understand the purpose of the
disciplinary procedure, to identify reasonable
standards of performance, to know how to
communicate standards of performance, to be able
to write investigative reports which aid the
process, to recognise when it's appropriate to
move to the next stage in managing behaviour, to
use assertive skills in the discipline interview. |
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Content:
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Review of procedure, case studies,
role play using actors for discipline interviews,
action plans. |
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| Duration: |
2 Days |
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Suitable for:
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Managers with responsibility for
discipline. |
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Managing Absence
"Hard work spotlights the character of some people;
some turn up their sleeves and some don't turn up at
all." Sam Ewig |
Objectives:
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To understand how to make changes
in the way you manage staff in order to reduce
absence, to have knowledge of the disability
discrimination act and its interpretation, to have
knowledge of your organisations procedure, to
identify avoidable absences, to gain confidence in
challenging staff to change behaviour. |
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Content:
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Legislation, policy, return to
work interviews, counselling, short and long term
absence, looking after self and other. |
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| Duration: |
1 Day |
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Suitable for:
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All managers |
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Employment Law |
Objectives:
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To provide a basic understanding
of employment law, specifically covering the law
on equal treatment, disability, discipline and
grievance. |
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| Content: |
Legislation, Case Law, Recent
Developments |
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| Duration: |
1 Day |
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Suitable for:
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All managers |
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Skills for Staff Representatives |
Objectives:
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To raise the confidence and
knowledge of staff representatives. To improve
employment law and procedural knowledge. To
prepare representatives for dealing with emotional
situations. |
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| Content: |
Input, Legislation, Case Studies |
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| Duration: |
1 Day |
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Suitable for:
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Staff representatives |
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Counselling Staff |
Objectives:
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To help managers provide support
to staff, to know how to begin to manage poor
performance and explore the reasons for it, to
understand when sufficient support has been given
and move employees on, to have knowledge of other
support systems. |
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| Content: |
Input, Discussion, Role Play |
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| Duration: |
2 Days |
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Suitable for:
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All managers |
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